Archive for category Sales/Marketing/Public Relations

Formula for success: the USGP and Klout, revisited

COTAAn update and follow-up to the post I wrote on November 21st

Well, I have good news. And more good news.

First the good news. New — and hopefully permanent — life has been breathed into the planned 2012 United States Grand Prix in Austin, Texas. It was announced yesterday that the organizers and promoters of the first Formula 1 race in the USA in seven years have stroked a very big check to Formula 1 supremo Bernie Ecclestone and all is right once again at the Circuit of the Americas. “The race is on!” as the circuit’s website now exclaims. After announcements that monies were not available and construction had been stopped, a contract has been signed, fees have been paid .. and now all that remains is for a circuit to be built — with heaven knows how many more hurdles to be jumped before we hear engines next November.

Hope springs eternal in the heart of a Formula 1 fan.

Now the other good news. Klout, once touted as THE measure of influence in social media, continues to fade into the sunset. Its rise and fall have caused many to stop and reassess where they are placing their value in the virtual world. Many are refocusing on the importance of their own organic clout. With a “C”. The real thing. The influence each of us can create, cultivate, manage — and utilize to benefit others — on our own.

I’m watching still. Observing.

I’ll believe the United States Grand Prix is for real when I hear engines revving for the first practice on Friday, November 16th.

But in the meantime I believe there is true power in social media. Powered by the engine of influence and impact each of us has …

… simply by being ourselves and simply by engaging others in real conversation. And real connection.

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“Get the picture …”

georgiabulldogshelmetsraised

… and we got it.

Vividly.

“The ‘Dogs in red. Red helmets, red jerseys.”

I’ll miss you, Larry Munson. The Bulldog Nation — and the rest of the world — will, too.

Best Dawg. Ever.

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Formula for success: of Klout and the USGP, of cabbages and kings

locked_gateThose of you who follow me on Twitter are not at all surprised that I’ve lumped these two together. I’m not a fan of Klout but very much a fan of Formula 1. It has been interesting to watch things crumble among them over the last few days: Klout is rapidly losing “clout” and subscribers, and – as things stand now – it doesn’t look like Formula 1 will return to America with a United States Grand Prix in Austin, Texas, next year.

When you think about it, it makes sense to lump the two together. Both driven by a spotlight on the world’s stage and a hefty payday. Klout positioned itself as the supreme measure of social media influence. Full Throttle Productions and numerous investors promised to stage a Formula 1 race, build a circuit and complex, and bring the racing series back to America in 2012. Wow. Has Klout been dreaming of the ultimate IPO? And what were the promoters in Austin dreaming and scheming?

It all comes down to this. Stand and deliver. Bottom-line results. Nothing else matters. Klout scores and races-that-may-never-be should not encourage – or discourage – us. For those of us with customers and clients, with families and responsibilities, it’s all about standing and delivering everyday. Not worrying about what the world at large thinks about us .. but instead focused on being our best and delivering our best in everything we do.

Long ago I adopted the Serenity Prayer as my credo: “God, grant me the serenity to accept the things I cannot change, the courage to change the things I can, and the wisdom to know the difference.”

God, help me make the most of every opportunity you place in my path and in my hands.

We can’t fix it all. And if you are dependent on some strange algorithm to prove your value to and influence of others, you need to look within. Stop looking without. And please stop placing distorted value on things – whether they be Klout scores, blogging or social media, or whatever may be the “latest and greatest”. Go out and be your very best for those who matter most to you. Go out and create the very best products and very best results – for them. And stop being distracted, disillusioned or disappointed by people, things – and “scores” – that do not matter in the end.

P. S. Oh – the “cabbages and kings” reference in the title today? I’m a huge Lewis Carroll fan. He went far beyond writing “Alice in Wonderland”. Go to Google and get to know the guy.

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Formula for success: a true inspiration

Alex Zanardi

Alex Zanardi

Among the hundreds of runners and para-athletes in yesterday’s New York City Marathon, Alessandro Zanardi won the handcycle division. You may or may not have paid attention, and you may or may not recognize the name.

I took note as Alex — as he is best known — is one of my heroes.

Alex Zanardi, a native of Italy, began to train for racing as a young teenager. Motor racing, that is. After rising through feeder series, he entered Formula 1 in 1991. After four years he switched to the CART (Champ Car) arena where his two world championships caught the attention of Frank Williams, owner of Formula 1’s Williams team, and Alex was invited to give Formula 1 another go. Sadly it was for only one season. After numerous retirements from races mixed with lackluster finishes, Alex found himself out of Formula 1 once again.

The 2000 season came and went without Alex. He began to consider re-entering CART and landed a seat for 2001. Once again, results were mixed. Then it happened: On a competitive pace in a September 2001 race, Alex was seriously injured in a violent crash and, as a result, lost both of his legs.

Alex’s open wheel racing career was over. And, as you might think, any type of racing career.

You do not know Alex.

alex zanardi 3Fitted with standard prosthetic limbs, Alex found them cumbersome and limiting as he began to plan a return to auto racing. Nothing was going to hold him back. He designed his own limbs and feet to allow him needed flexibility. By 2003 Alex was racing again, using hand controls, ultimately landing a drive in an international touring car series that became known as the WTCC. He even considered Formula 1 once again — testing a special car fitted with hand controls in 2006.

In 2007, Alex switched from motor vehicles to a self-propelled one: the handcycle. After only a few weeks of training, he placed fourth in the New York City Marathon. Alex began to steadily rise to world-class status as a handcyclist and has become a strong contender to represent Italy in the 2012 Summer Paralympic Games. Then came yesterday as Alex showed his championship form, taking the handcycle title in a down-to-the-wire finish — nothing less for Alex! — managing to win even after encountering problems with the chain on his cycle toward the end of the race.

So now you understand why Alex Zanardi is my hero. There’s much to learn from his resolve to pursue his passions and dreams even after a tremendous setback. There’s much to learn from his resolve, his attitude … and his championship approach to life.

He’s written two books, Alex Zanardi: My Story and Alex Zanardi: My Sweetest Victory. They should be a part of your library.

Are you inspired to go out and make it a great week? I know I am. Happy Monday!

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The entrepreneur’s toolbox: contrary to popular belief …

email_nav2… E-mail is not dead! While it may seem “old school” in this era of social media and apps, e-mail remains the number-one way to communicate in the digital world.

However, e-mail filled with weighty promotions and a constant drumbeat of “buy buy buy ” is definitely antiquated. It was the moment it was created, for that matter.

Mine the power of email for your business, whether in one-to-one communications or in the weekly or monthly e-newsletters and announcements you send to customers and associates. Two things are key to e-mail success: conciseness and personality.

Be concise. The world is on-the-go and everyone’s inbox is full! Whether your message is read on smartphone or desktop computer, remember that it’s best to keep it brief, clear and to the point. Don’t forget a precise call to action when applicable: whether it be to call you to discuss an issue or click the included link to your website to check out your pre-holiday specials.

Be personable. Be clear, be professional — but be you. This is important not only in your private communication with your customers or clients but in your mass e-mail to your database. Take a moment to read your latest company communications with a critical eye and mind: Were they interesting? Were they helpful? Did they grab and keep your attention? What could you change or add that contributes? How about tips for the use of your product? A spotlight of an employee — or a customer?

Subscription content for an e-newsletter can be very valuable but blend it with articles, tips and columns contributed by your staff … and you! Remember that in this mobile world a 500-word limit is a good rule of thumb! Consider transitioning from a monthly e-publication to brief — and helpful — weekly communications.

Most of all, have fun! Just as chatting with a customer can mean a nice break in the day for each of you, sending a friendly, helpful and “chatty” e-mail can have the same effect. And impact.

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Formula for success: guard your heart … mind … and tweets

unlockOur worlds are whirlwinds, aren’t they? I say “worlds” as we see how quickly our real life situations can change as well as we see breaking news on local and national media. Our personal worlds can instantly change just as we see events impact the lives of others.

We should each take a long and deep breath. And we should give more focus — and credence — to what is happening in our personal and business lives. What we need to be most attuned to, what we can best influence, what we must step in and change — and what’s going to impact us and those who count in our lives.

The internet and social media have caused many to leap to impromptu decisions about companies and brands, and then form impromptu conclusions about people. Let’s not let that same instantaneous thinking affect us in forming opinions, assumptions and conclusions about new contacts and potential new relationships — whether offline or online.

Step away from your phone, tablet, laptop .. the internet and social media. Think for yourself. Form your own opinions and — more than anything — open yourself once again to new relationships and new opportunities. Give someone new and something new a chance. And better yet, foster that growth by taking things to the next step and the next level.

Don’t be so quick to form opinions and buy into others’ judgments and conclusions from what you hear and from what you read in social media or elsewhere on the internet. Return to thinking for yourself and considering what is best for you. Keep your eyes — and your world — open to what is .. and what could be.

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There’s nothing quite like community …

pansiesIt goes beyond hometown fall festivals. It definitely goes beyond Hillary Clinton saying “it takes a village”.

There’s just something about community. About communing.

No, not commuting … communing!

In a way we are defined by the communities in which we live. In my case it’s a pretty cool neighborhood with security gates and the customary fall pansies now planted at the front. But that’s not the community I speak of. In this case community is about finding that common interest and common bond. It’s about coming to the aid of each other and about being a good “neighbor” in every sense of the word. It’s about more than hearing — it’s about listening. It’s more than seeing — it’s recalling. Who do you know who could be a good resource? A good introduction? A potential prospect? Or — more than anything — a new friend?

We are all part of communities. Isn’t it time to meet the new neighbors?

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A postscript …

Sunrise-21

Best said by a friend:

Thank you, Steve Jobs, for so many “wow, that is so cool” moments.
You changed the world by believing in your dreams.

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Formula for success: mechanical to meaningful

wall eWhether owner or sales representative, you find that so much is missing in the world of networking. I’m not speaking of your computer or phone system — I’m speaking of the other “key” network in your company. Your referral sources, your activities, and most of all, your pipeline.

As I signed on this morning to check email, I was greeted with a vaguely-veiled desperate plea to attend yet another networking group meeting — and invite friends — in order to help resuscitate a dying organization.

I hate writing with dashes. When I’m writing with dashes I’m apologizing. And I’m going to stop that now. I’m going to stop apologizing for YOU.

If you are in leadership in a group that is “drying out and not thriving out” the problem may be YOU. You are not encouraging, teaching and helping cultivate and grow quality one-to-one interactions that lead to business, that lead to business, and so on.

If you are a member of a group that is “drying out and not thriving out” the problem may be YOU. If you have dared to whine “I’m not getting leads” YOU are the problem. One: you are thinking of them as “leads”. And two: you are not giving. You are not reaching out to invite fellow members for meaningful one-to-one interaction … between the two of you and among your group.

If you’re just spouting your speel and passing out your business cards, your company might as well purchase a robot. Cheaper and as effective.

You get together every week, every month. You sit in a conference room or around a table — yet you barely know each other. So how can you REFER and RECOMMEND? How does a stranger REFER and RECOMMEND you?

Lose the scripts, lose that stupid freaking timer, stop killing trees with little “lead” slips and “thank you’s”, and get serious. You won’t need a timer when you have the right mission and mindset: to be the best resource you can be for the others. You won’t yammer on and on and on. Instead, you’ll succintly and confidently convey how you need help. And, most of all, others will clearly convey how you can help them.

That, friends, is networking.

How do you move from the mechanical to the meaningful? Get to know people. And let them get to know you. Be top-of-mind for each other so that you are seeking — not just listening for — opportunities for each other.

So stop. Stop making me have to write with dashes and ellipses (go to Google!), stop just showing up, stop allowing your groups to die, and stop thinking it’s all about you.

Who? Me? All about me? Never?

Oh, really? If you are not making the effort to get to know others and connect them with others, your focus is on you. And don’t you dare argue that you do not have the time to do so. If that’s in your head right now or has managed to fall out of your mouth, it IS about you.

Hey, YOU. Be a connector. Don’t just show up. Show what you can do for others.

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Formula for success: look before you leap

FonzieIf you know me you know I’m not one to talk politics. Please don’t waste your time with comments trashing or defending the presidential candidate I’m about to spotlight as an example in this post. Trust me, your comments will be deleted and a political-oriented message is in no way the intention of this post and ever the intention of this blog.

That being said, I’m going out on a limb — or in this case, a ramp — to offer this advice.

There was a very interesting conversation on Twitter last night about “how to approach the boss to help him identify his weaknesses as a leader”. In other words, how do you communicate observations and suggestions for your manager about how he or she can improve as your manager and as a leader? At the same time, news and opinion (hey, you can’t have one without another) began to emerge about Michele Bachman’s supposed post-debate interview and off-the-cuff comments after the Republican presidential debate Monday evening.

You wonder why I blend the two scenarios. It’s for a purpose. Whether in the manager’s office or on the US (and, for that matter, the world’s) stage, don’t blurt out what you really think or what you’ve heard without a bit of preparation. And without a bit of research. For those of you battling a cold, uncommunicative manager who is “from hell” .. relax. Before you blow through the door of their office to blow off steam .. STOP. BREATHE. FORMULATE. SCHEDULE. PRESENT.

Whatever your party affiliation, you’ll see your candidates and their opponents overreact and create unwanted soundbites throughout campaigns. The presidential race here in the USA and whatever may be happening in your district, prefecture, county, or country. Remember that there are lessons to be learned — from bus stops and train stops for glad-handing to debate stages as well as from what happens in hallways, offices and cubicles.

Once again, breathe. Take a moment to take stock. Don’t leap to conclusions. Gather your facts, your solutions — and most of all, your demeanor.

The key is to formulate the “sound bytes” that will resonate with your management just as candidates seek to create — or avoid — the ones that resonate with media and with their constituents. Don’t immediately take others’ word and feedback without doing your own research. And frankly, don’t take your “word” either — without a clear perspective on what has left you concerned or questioning.

Put political feeling aside and you quickly learn there is a lot to learn from politicians. What to do … and what NOT to do.

For heaven’s sake, don’t “jump the shark” and launch the the beginning of the end of your job and opportunity.

What does “jump the shark” mean? See photo with this post and Google the phrase.

(And be glad …. be very glad … if you’ve never seen that episode!)

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